Delivery and Returns
Our costumes are quality. We have spent a long time on the design and development of Morphsuits and MorphCostumes products so the quality of the costume meets your high expectations. As a result, we hope you won't need to read this page.
Can I return my MorphCostume?
In the very unlikely case that you are not 100% happy with your costume, then return it unworn (we realise you might need to wear it once to try it on) and unwashed within 30 days for a full refund or a replacement suit.
If you wish to return your suit for any reason and it has not been used please download and complete our returns form and then return both the form and your product to us. Either using the address label provided in the returns form or at the following address:
700 Perry Road
Plainfield, IN 46168
Our support team will then give you all the details you need to make this happen.
All returns are acknowledged by email and refunds will be credited to the original payment method. For obvious reasons we do not refund items that are not re-sellable due to the fact that they have been worn, washed, soiled or show hairs on the product.
Returning Shipping Cost
Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.
You can track the current status of your order using our Order Tracking tool. Simply visit Order Tracking Page then enter your email address and order number to get an update on the current status of your order.
If you have any questions or concerns about your order or regarding a refund please please complete the contact us.
On the Morphsuits.com website we offer a range of shipping options for customers based in the USA
Standard US Delivery: FREE - Orders over $100
Orders under $100 delivery is $4.95
Order before 11am EDT Monday to Friday and your order will be despatched that day using UPS and will be delivered in 5 working days
US 3 Day Express: $14.95
Order before 11am EDT Monday to Friday and your order will be despatched that day using UPS 3 Day Service and will be delivered in 3 working days.
US 2 Day Express: $19.95
Order before 11am EDT Monday to Friday and your order will be despatched that day using UPS 2 Day Service and will be delivered in 2 working days.
Next Day Express: $29.95
Order before 11am EDT Monday to Thursday and your order will be despatched that day using UPS Next Day Service and will be delivered next working day. If you order on Friday, your order will be delivered on Monday. If you order over the weekend, it will be delivered on Tuesday.
Saturday Express: $44.95
Order before 11am EDT on Friday 31st October and your order will be despatched that day using UPS Next Day Service and will be delivered on Saturday 1st November.
Cheapest option for 1 mask. Takes about a week. It's untracked.
If you order more than 1 mask, the shipping cost is a bit higher. It'll still take a week.