MorphCostumes - Frequently Asked Questions
ORDER QUERIES
How do I make a purchase on Morphsuits.com?
Shopping at MorphCostumes is very simple.
We've designed our websites to work on all devices whether you are surfing on your mobile, tablet or using your desktop or laptop computer. Either browse by costume category using the top navigation links, or search for a product in the search box. Once you have found an item, select the colour and/or size if applicable, and then click on 'ADD TO BASKET'.
Click on the basket to review the products selected. Items can be removed from the basket by clicking the cross next to the item, or quantities can be changed by correcting the quantity and 'updating basket'. To continue shopping just click on 'continue shopping'.
Click on 'CHECKOUT' to proceed with your order.
Do I need an account to place an order?
Not at all but you are able to create an account once you've placed an order so that you can track your order, review past orders, save address details, and manage email preferences.
How do I cancel an order?
If you have changed your mind or placed an order by mistake please visit our Contact Us page and select 'Cancellations' from the dropdown menu for useful information and details of how to request a cancellation.
What do I do if my purchase develops a fault?
Morphsuits and MorphCostumes are quality. We have spent a long time on the design and development of Morphsuits so the quality of the suit meets your high expectations. In the unlikely event that you encounter a product fault, please drop us an email via Contact Us page remembering to include your order number and a description of the problem.
I want to place an order for a gift. Will my purchase have a price sticker or will the value of the goods appear on the packing slip?
No, the product packaging will not be priced and the packing slip does not include any price details.
Do you offer discounts?
Yes, we offer a sliding scale of bulk discounts.
10% off for 5 or more costumes.
To receive this discount, simply add the items to your basket and the discount will be automatically calculated and deducted.
For larger one off orders, please contact us at [email protected] and we'll get back to you with a quote.
If you are a retailer wanting to stock our awesome products, please contact our Trade Sales team [email protected]. For more information about trade and wholesale including details
of trade accounts, please visit our Trade and Wholesale page.
DELIVERY QUERIES
Track my order?
You can track the current status of your order using our Order Tracking tool. Simply visit our Order Tracking Page then enter your Order number, Billing Name and email address to get an update on the current status of your order.
PLEASE NOTE - order tracking information is included in your shipment confirmation that is emailed to you as soon as your order is shipped. However, the tracking code will not be live until your shipment reaches the courier hub. If you have ordered before 1pm EDT then the tracking code will be live within 12 hours; if you ordered after 1pm EDT then the tracking will update within 36 hours.
How much do you charge for delivery?
Standard delivery: $4.95
Order before 1pm EDT Monday to Friday and your order will be shipped that day and will be delivered in 3-5 working days.
2 Day Express: $9.95
Order before 1pm EDT Monday to Friday and your order will be shipped that day using UPS and will be delivered in 2 working days.
For further delivery information please see our delivery information section.
Do you deliver outside mainland USA?
Yes, we deliver of a wide range of international destinations across the World from our Morphsuit.co.uk website which you can access by selecting the UK flag at the top of the page from the drop down. From Morphsuits.co.uk we can ship to virtually any country in the world fully tracked
What if I am not in when you deliver?
If you are not in, our carrier will leave a card to let you know that they attempted delivery and provide instructions about how to re-arrange your delivery or where you can collect your order.
Can you deliver to an address that is different to my billing address?
Yes. When you get to the checkout you are able to input a different delivery address.
How do you deliver?
We offer 2 shipping options to the US, a Standard service which takes 3-5 working days to be delivered, and an Express service which takes 2 working days to be delivered.
PAYMENT QUERIES
When will you debit my account?
Your account will be debited when you place your order.
Can I get a tax invoice for my order?
Yes. Your shipping email can be used as a tax invoice/receipt. It has all the relevant information on it.
How do you ensure the security of my details?
All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else.
RETURN QUERIES
How do I return an item or order?
Please visit our Returns & Refunds page where we have an easy step-by-step guide to return your order
How long does it take to get a refund?
Once we have received your returned item(s), it can take up to 3-10 business days to process your return.
When your return has been processed, we will email you with a confirmation and will then process your refund.
Once we have processed your refund, it can take between 5-7 workings days for the money to arrive back in your account.
What do I do If my order arrives damaged or is faulty?
In the unlikely event that your order arrives damaged or is faulty, please drop us an email via Contact Us page remembering to include your order number, a description and photo of the problem.
TECHNICAL QUERIES
What are cookies? Why must I enable them in my Browser?
Cookies are small pieces of data that are stored on your computer when you visit websites. Generally Cookies contain information that improves your experience of the website, such as preferences. We use Cookies to make our checkout process as simple as possible. Unless Cookies are enabled on your computer you will have difficulties ordering at www.morphsuits.com.
CUSTOMER REVIEWS
What are customer reviews?
Our products might be fun but we take customer service very seriously. Having experienced the fun of a MorphCostume first hand, you really are the experts so to ensure that we provide only the best products and maintain excellent customer services, we ask all of our customers for feedback on the products they purchased as well as their shopping and delivery experience. We use this information to hone our product range and ensure we are providing the best shopping experience available. To do this, we use an independent review company called Feefo to collect and publish these reviews.
How do I write a review?
Writing a review is a great way to share your knowledge. Customers love to hear about real life experiences and opinions as they really help in the decision making process. After all, having bought and used the product, you are the expert. Your feedback will help to give a more all-round, unbiased view of the product and how it functions, a view that cannot be gained by simply viewing the product online.
PRODUCT QUERIES
I do not know what size to order, what do you recommend?
Morphsuits are made of super stretchy Spandex so size is less important than standard clothing. However for the perfect fit please follow the simple guide in our Morphsuits size guide section. MorphCostumes unlike everyday and 'fashion' clothing, are designed and constructed to accommodate a wide variety of sizes. Many have elastic waistbands and utilise stretch fabrics for a comfortable fitting and some ladies lines include waist ties or corset design for an hour glass figure. If you are unsure about what size to order, we recommend that you buy one size larger. You can always easily adjust to be smaller rather than struggle to make larger.
For the costumes which are “One Size Fits All” these will fit all people up to height 6’4” (195 cm) and waist 42 inches (108cm)
For the perfect fit please follow the simple guide in our MorphCostumes size guide section
How do I wash or care for my costume?
Please refer to the back of the packaging for wash care instructions, as it will vary by the individual costumes and their fabrication. To stay on the safe side, hand wash or sponge clean the costumes and always remember to remove any mobile device from the costume prior to washing.
Do not put any pop-up costumes in the washing machine
How to wear a Morphsuit?
Wear with pride, relish being the centre of attention and Morph on!
What to wear under a Morphsuit?
You can wear what you like under your Morphsuit. You won't care anyway because you are totally anonymous. It is best generally to wear tight underwear. You can wear a pair of regular underpants. As long as your underpants are nice and tight your suit will still look great. If you wear baggy boxers they crumple underneath the tight morphsuit which looks a bit weird.
If you are worried about your man junk showing then just wear 2 pairs of boxers, a codpiece, a jock strap, or, if you are hung like a rogue elephant, a pair of shorts over the top of your Morpshuit. In fact, you can pretty much wear whatever you like over the top of your morphsuit. Slam on a pair of red speedos over a blue morphsuit and you have Superman. Throw a pair of boxing shorts and boxing gloves and you become a heavyweight boxer! Your only limitation is your imagination...
Can you zip up the Morphsuit yourself?
Yes. There are actually two zippers on authentic Morphsuits which makes it much easier to zip up (and you can still use your Morphsuit even if one zipper breaks).
As long as you can touch your neck with your hand then you pull one zip from the top of your head down to the back of your neck and then the second zip from the middle of your back up to the back of your neck. Having two zippers makes it really easy to zip up yourself.
Is it hard to breathe in a Morphsuit?
No it is really easy to breathe in a Morphsuit. In fact lots of people run marathons in Morpshuits and play sports in them. Because authentic Morphsuits are made using a high quality material and incorporate a special 4 way stitch they are easy to breathe through.
Is it hard to see through a Morphsuit?
No. You can still see through your Morphsuit easy because we use a very special drop-stitch technique with tiny holes that you can see thru, breathe thru and drink thru, but no one can see in. Lots of people play sports, ride bikes, jump out of planes, fly planes and run marathons when they are wearing their Morphsuits so visibility is still good.
Can I drink through a Morphsuit?
The Morpshuit is thin, totally breathable and will let you pour your drink (water we presume) straight through it! But it is not so great when liquids go the other way, so go easy on the on the Lambrinis!
Can I swim in a Morphsuit?
Unfortunately no, you can't swim in a Morphsuit! That's one downfall of the Morphsuit and Morph Masks, swimming is just one step too far for them.
How to put on a Morphsuit?
To put on a morphsuit its simple; Start by putting your feet in first and then pull up filling the arms spaces when you are good and ready. Finish by pulling the hood over your face and the look is complete. A Morphsuits has a double zip up the back so you can do the whole thing yourself..depending how flexible you are!
How do your digital costumes work?
Step 1: Download the FREE app called "Morphsuits" from the Apple App store or Google Play store. Then within the app, select the costume you want to wear and click on "Play animation"
Step 2: Put your mobile device in the secure pocket within your costume.
Step 3: The animation will play through the hole in the front of the costume and you will be ensured total party domination.
Download FREE app here iOS version | Android version
What size phone will your digital costumes?
The costumes have been designed to hold most smart phones and phablets devices. The 'pocket' that holds the your device in place is 5.4 inches so will hold all but the biggest devices.
What do you mean when you describe the costumes as "pop up"?
Some of our costumes are made with metal or plastic wires in the frames which give them great structure and impact. By making these costumes with wire edges it enables a really great shape to the costume which is strong yet flexible and gives you the MAXIMUM IMPACT for your costume. The costume comes folded down but instantly pops up into shape which means you are instantly ready to party. The fact that they are pop up means that they come packaged in a convenient size and means they are easier to fold down and store in your cupboard for the next time you want to wear the costume.
