Returns & Refunds
Our costumes are of the highest quality. We have spent a long time on the design and development of Morphsuits and MorphCostumes products so the quality of the costume meets your high expectations. As a result, we hope you won't need to read this page.
However, in the very unlikely event that you are not happy with your costume, then return it unworn (we realise you might need to wear it once to try it on) and unwashed within 30 days for a refund.
If you wish to return your suit please follow our Returns Process as follows:
CLICK THE BUTTONS BELOW FOR DETAILS
1. Check Policy
Make sure the items you want to return meet our Return Policy requirements.
2. Complete Our Returns Form
Form is included with your original order or can be a short note detailing your Order ID and reason for return.
3. Pack It Up
Your return should be packaged neatly with the return address clearly visible.
4. Ship It Back
Send your package back to us using a courier of your choice (we strongly recommend using a tracked service) to the following address:
Morph Costumes Returns
Premiere Logistics Inc
5951 Skylab Road
Please retain proof of postage/your tracking information.
All returns are acknowledged by email and refunds will be credited to the original payment method.
5. Confirmation of Return
Once we have received your returned items, it can take between 3-10 working days to process your return. When your return has been processed, we will email a confirmation that we have your return item(s) and will process your refund.
If any return item(s) is not considered to be in re-sellable condition (see MorphCostumes Return Policy) then we will email a declined return confirmation and return the unit(s) via an economy postage option at our own expense within 14 working days.
Once we have processed your refund, it can take between 5-7 workings days for the money to arrive back in your account.
You can track the current status of your return and refund using our Track your Refund page.
The following criteria must be met in order to be eligible for a refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) must be new, unused and in their original packaging, along with all accessories. For obvious reasons we do not refund items that have been worn, washed or soiled.
- Item(s) must be accompanied by the completed returns form noted above in the Returns Process.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise [i.e. the customer, a.k.a. you].
If you would like another item(s), please follow the Returns Process and return the item(s) for a refund and place a new order. We do it this way as it gets you the MorphCostume(s) you want much quicker.
If there is a problem with your order, contact a customer care representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same or faster method as the original order.
Returns Shipping Cost
Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.
All MorphCostumes purchased during the month of December as Christmas presents can take advantage of an extended seasonal returns period. If the item(s) you wish to return meet our Return Policy then you may return them up until the 30th of January.
All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.
If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labelling is incorrect.
Returns are typically processed within 3-10 days of receiving the item depending on country and service selected - much faster than anyone in the industry! Refunds will take 5-7 working days after your return has been processed depending on the bank / card provider involved. If a refund is denied based on the above criteria, we will automatically return the item to you by the most economical shipping option possible. The service may not be tracked and is at your [i.e. customer] risk.
The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way:
Socks and stockings
Shoe covers, boot tops, slippers or other similar footwear
Wigs, beards, facial hair or any other artificial hair
Prosthetic noses or chins
Items in factory sealed packages [e.g. blister packs]
Basically, if it goes on your face, feet, hair or derriere or anyone else’s including your pets and you took it out of the package – we can’t take it back. It’s yours now...
Costume styles [colors and fabrics] are subject to change without notice due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.